Terms and Conditions:
Thank you for using our online grocery service via www.ApneAreaMein.com. We request the user to please read through this document carefully as your access and usage of the website is governed by and subject to the terms and conditions provided herein.
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under, as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
www.ApneAreaMein.com, hereinafter referred as “Website" or “The Website” is owned and operated by Apne Area Mein Online Pvt Ltd., a company incorporated under the Companies Act, 1956, having its registered office at 5th floor, Nirvana Complex, Opp. Season’s Mall, Magarpatta Road, Pune – 411 028, Maharashtra, India, hereinafter referred to as "Company".
This document is published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011. The User Agreement may be updated from time to time by the Company without notice. It is therefore strongly recommended that you review the User Agreement, as available on the ApneAreaMein.com Marketplace, each time you access and/or use the ApneAreaMein.com Marketplace.
The terms ‘visitor’, ‘user’, ‘you’ hereunder refer to the person visiting, accessing, browsing through and/or using the Marketplace at any point in time on Web OR Android App of ApneAreaMein.com.
ApneAreaMein.com try to ensure that prices of all products are up-to-date. However, due to very huge range in list of items, prices for certain products may not be current or may be inaccurate on account of technical issues, typographical errors or incorrect product information provided to the Company by a supplier. In each such case, notwithstanding anything to the contrary, ApneAreaMein.com and the seller both reserve the right to cancel the order without any further liability. Subject to the foregoing, the price mentioned at the time of ordering a product shall be the price charged at the time of delivery, provided that no product listed on the Marketplace will be sold at a price higher than its MRP (Maximum Retail Price).
Your use and access of the Website is governed by and subject to the Terms & Conditions provided herein. If you do not agree to these terms, or if you do not agree with any of the other policies, caveats, notices as published by the company on its website, or communicated to you via electronic email or conventional email, from time to time, please do not use the Website or any services offered by the Website. Your visiting, browsing, transacting and/or otherwise using this Website shall be treated as your un-conditional acceptance of these Terms & Conditions in entirety. These terms & Conditions shall be treated as legally binding and enforceable agreement between the Company and you. If you do not agree with any of these Terms & Conditions or all of these Terms & Conditions, then you should immediately stop using the website and/or any of its services. By using the Website, You shall be contracting with the Company and these terms and conditions shall constitute your binding obligations towards the Company.
The content provided on the website including but not limited to information, products, images and services, is for information purposes only and is subject to users own acceptance. It should not be substituted for professional advice. The Company assumes no responsibility for any consequence relating directly and/or indirectly to any action and/or inaction that the User take based on such information, services, Products and other materials offered on the Website. While the Company strives to keep the information relating to the various Products offered on this Website accurate, complete and up-to-date, the Company will not be responsible for any damage and/or loss related to, the accuracy, completeness or timelines of the information.
The Company reserves the rights to change, alter, suspend and/or discontinue any/all products/services, at any time, including the availability of any feature, database and content on the Website. The Company may also impose limits on certain features and services and/or restrict User's access to parts and/or all of the services without notice and/or liability to the Users.
Any person who is above 18 years of age and who can form legally binding contracts under Indian Contract Act, 1872 is eligible to use the website and/or any/all services provided by the website. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. Such user is prohibited to access, use, deal and/or transact at the Website. User’s accessing, dealing and/or transaction at the Website shall be treated as User’s representation that User is competent to enter into valid legal contracts under the Indian Contract Act, 1872. If the user is a minor i.e. under the age of 18 years but at least 13 years of age, the user may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by the terms and conditions. If user’s age is below 18 years, users parents or legal guardians can transact on behalf of the user. Such users are prohibited from purchasing any material, which is for adult consumption and the sale of which to minors, is prohibited.
Modification of terms and conditions:
The company may, at any time, at its sole discretion or as may be required by law of land, modify/amend the Terms & Conditions of Use of the Website without any prior notification to the user. The User can access the latest version of these Terms & Conditions at any given time on the website. It is the sole responsibility of the user to review and stay familiar with such modifications/changes. In the event the modified Terms & Conditions are not acceptable to the User, in part or in entirety, the user should discontinue using the website. However, if the user continue to use the website, the user shall be deemed to have agreed to accept and abide by the modified Terms & Conditions.
Charges for Website usage:
The use/access of the website is free for all eligible users and there are no charges for using the accessing, browsing and using the website. However, the product purchase is chargeable as per price mentioned for each product and delivery charges apply as per the delivery charge policy. ApneAreaMein do not charge anything over and above the MRP and delivery charge.
The Cashback Policy (USER)
1: You are entitled to a 10% Cashback amount while ordering through website/mobile website and a 20% Cashback while ordering through Mobile App on min. bill of INR 500/-.
2: Once the customer places an order, the Cashback amount is credited after the successful delivery of the order.
3: The Cashback amount can be used in various Shops/Stores/Restaurants listed with ApneAreaMein.com under Cashback Partners options only.
4: The Cashback amount can be used both online and offline. To utilize the same you must select a cashback partner of your choice from the drop down menu and follow the steps given. After this a unique code will be generated and sent to you as well as the respective CB partner, and that can be used for the transaction on which the Cashback will be applicable.
5: The Cashback amount cannot be redeemed anywhere else except for with ApneAreaMein.com Cashback Partners or exchanged for Cash/clubbed with any other coupon code.
6: ApneAreaMein.com reserves the right to change the amount of Cash Back/ withdraw it completely without any notice. However, the Users who have already received it, they will be eligible to enjoy the available Cashback in their ApneAreaMein Account.
7: Any disputes arising with regards to transactions or communications to ApneAreaMein.com are subject only to Pune Jurisdiction.
Product Images : ApneAreaMein makes every effort to display the images of the products that appear on the Website as accurately as possible with actual colors. However, the actual products may be different in packaging or their colors due to various reasons such as changed packaging by the manufacturer and/or display settings of different monitors/screens. The user is responsible to treat the product images as representative only and to read the product name, quantity and description before placing the order. The company assures that the user will get the product as mentioned in the product name/description. In cases the user receive completely different product, the user reserve the right to not accept that product while taking the delivery and inform ApneAreaMein on customer care number/email, as mentioned on the website, about the same. Such products will be returned and replaced by ApneAreaMein.
Product Quantity and Price : Prices, weights/sizes of most of the products do not change/fluctuate on a regular basis, however, it may happen for some of the products. ApneAreaMein makes every effort to update exact weight/size and MRPs of all the products. However, the actual weight/size and MRP may vary for some products due to changes/fluctuations at the manufacturers end. In the event of such change, your final bill will display the weight/size/price/MRP as applicable at the time of placing the order.
ApneAreaMein DO NOT SELL any product at prices higher than the MRP and ensure that the user do not pay more than the MRP.
Although, ApneAreaMein try to be as accurate as possible, we do not warrant that Product description or other content of this Website is 100% accurate, complete, reliable, current, or error-free. If a product offered on the Website itself is not as described, the user should return it to ApneAreaMein in unused condition.
The content of the website, the products displayed and the prices may vary according to the delivery location as specified by the user.
Non availability of items : Though we ensure to deliver all ordered items, however ApneAreaMein.com Management would not be responsible for delivery of certain items which are unique / old packaged and now stopped by Company / Out of stock due to very high demand.
All Brand name and Logo are as per information provided by the Vendor/ Cash Back Partner and ApneAreaMein.com management would not be liable for any discrepancies in name, brand, services offered. However we would appreciate your feedback in case of any issues, so that Vendor/ Cash Back Partner can be removed/blacklisted if issue is found correct.
Copyright & Trademark : Apne Area Mein Online Pvt Ltd., including its suppliers and licensors expressly reserves all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Website. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of Apne Area Mein Online Pvt Ltd.,or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to Apne Area Mein Online Pvt Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Apne Area Mein Online Pvt Ltd.The user may not modify, distribute or re-post anything on this website for any purpose.
The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Apne Area Mein Online Pvt Ltd., its affiliates, its partners or its suppliers. All other marks are the property of their respective companies/owners. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.
References on this website to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to the user and do not in any way constitute or imply Apne Area Mein Online Pvt Ltd. endorsement, sponsorship or recommendation of the third party, information, product or service.
Apne Area Mein Online Pvt Ltd. is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If the user decide to link to any such third party websites, the user do so entirely at his/her own risk.
All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the "Contents") are intended solely for personal, non-commercial use. The user may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to the user as a result of any such downloading or copying. The user may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software used on this Website is the property of Apne Area Mein Online Pvt Ltd.or its licensees and suppliers and protected by Indian and international copyright laws. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Apne Area Mein Online Pvt Ltd .one of its affiliates or by third parties who have licensed their materials to Apne Area Mein Online Pvt Ltd.and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the exclusive property of Apne Area Mein Online Pvt Ltd.and is also protected by Indian and international copyright laws.
License and Website Access:
The Company grants the user a limited sub-license to access and make personal use of the website and such usage shall be strictly governed by the following binding principles.
The user shall not download (other than page caching), modify, reverse engineer, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information/material originating/obtained from the website except with express written consent of The Company.
This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. The user shall not use or attempt to use any engine, software, tool, agent, data, or other device or mechanism (including browsers, spiders, robots, avatars, or intelligent agents) to navigate or search the Site other than the search engine and search agents provided by the website or generally publicly available browsers. The user shall not frame, mirror or utilize framing techniques on any part of the website without express written consent and shall not use any meta tags or any other hidden text utilizing the Company’s name or marks.
The user shall not misrepresent the identity of user, impersonate any person, state affiliation with any person or entity in connection with the website, use buying agents to conduct transactions on the website, conduct fraudulent activities, disseminate any unlawful, harassing, abusive, vulgar or otherwise objectionable material using the Website The User shall not use the Website to breach applicable law, to transmit material that encourages breach of law, criminal offense or results in breach of any regulation or practice. The User shall not use the Website to gain unauthorized access to other computers or networks, to interfere or disrupt networks or websites connected to the network and/or to cause trouble to other users.
Any unauthorized use terminates the permission or license granted by The Company to use the website.
The User can use the Website for online shopping transaction by registering on the website after furnishing all relevant and correct information relating to the User as sought by the Website on the registration form. Post registration, the user’s username and password will allow the user to access the website and its Services. The user is solely responsible to keep the username and password strictly confidential to prevent unauthorized use and agrees to notify ApneAreaMein promptly of any unauthorized use of the users password or account. The user shall remain liable for any use of the website until the user notify ApneAreaMein of the unauthorized use, loss or theft.
The user can also use to website without registering provided that the user provides all essential information as sought by the website for such users.
It is the sole responsibility of the user to provide accurate and correct details/information during registration and/or shopping transaction. The Company reserves the right to cross verify such details, if it deems fit. In case the Company has reason to doubt the correctness of any details/information furnished by User or in case any information furnished by User is found incorrect, false or misleading, the Company reserves the right to cancel and/or suspend the registration or shopping transaction of the User temporarily or permanently as the Company deems fit. The Company also reserves the right to refuse registration or shopping order of, or cancel User id at its sole discretion, without giving any prior intimation and/or reason, whatsoever, to the user.
The User understands and agrees that the Company and/or the website shall not be responsible in any manner, whatsoever, for delivery of Product at wrong address furnished by User, for any loss and/or damage to User due to incorrect, incomplete and/or false information furnished by User or any deficiency in payment of consideration payable towards the Products purchased on the Website.
The User shall further be liable to be prosecuted as per applicable laws for furnishing false, incorrect, incomplete and/or misleading information to the Company.
The users privacy and security of information is of utmost important to the company. Please review the complete statement of our Privacy and Information Security Policy as stated on the website, related to users personal information.
The user shall be responsible for selecting correct delivery area before placing the order. The company shall not be liable for any damages, whatsoever, resulting from non-delivery of products, in parts or in full, in case the delivery area selected by the user and the actual delivery location is different.
For cash on delivery mode of payment, the user will receive a one time password (OTP) post the order is placed. The user shall input the OTP on the website order confirmation page to confirm the order. The user understands and agrees that by keying in the OTP, the user is confirming that the order is placed by him/her and is liable for accepting the order and making payments for the same.
Legal proceedings shall also be initiated in event of the user intentionally misleading the company by placing false/fake orders, confirming the orders and refusing to take delivery and/or make payments for the delivered products. In such cases, the Company is entitled to recover damages caused to the company.
The website allows the user to use cash on delivery (COD) mode of payment against the order placed on the website or to swipe the Credit/ Debit card at time of Delivery via a third party Swipe Machine.
For cash on delivery mode of payment, the user will receive a one time password (OTP) post the order is placed. The user shall input the OTP on the website order confirmation page to confirm the order. The user understands and agrees that by keying in the OTP, the user is confirming that the order is placed by him/her and is liable for accepting the order and User is liable to pay the amount against the Order on delivery.
The User accepts and understands that electronic payment processing portal is hosted by a third party payment processor and usage of such electronic payment processing portal shall be subject to additional terms and conditions which the third party payment processor may prescribe from time to time. The User shall be bound to use his/her own credit / debit and/ or any other payment cards, online banking accounts to make any payment.
In the event of the user choosing electronic mode of payment, it is the Company’s policy to redirect such User to the payment-processing portal hosted by a third party payment processor.
Order Shipping and Delivery
The user shall have the option to choose date and time for deliveries of the products ordered. In case the user do not select a preferred date and time, ApneAreaMein will deliver the products within 60 minutes from the time the order is confirmed.
ApneAreaMein starts processing the orders immediately after it is placed successfully on the website and confirmed by OTP or Online payment and makes all attempts to deliver the orders at the earliest or as per the agreed delivery slot, as chosen by the user at the time of placing order. In case of any unavoidable circumstances or any natural disaster or due to any other condition, resulting in delay of delivery, the company will make reasonable attempts to reach out to the user on contact details, if available or email account as provided at time of placing the order to change the delivery time as per mutually agreed timelines.
However, the User understands and confirms that the Company shall not be held responsible or liable in any manner whatsoever for any delay in shipment/delivery of Products due to circumstances beyond the control of the Company or otherwise. The Company, at its sole discretion, may or may not implement various policies to compensate the users in case of inordinate shipment delays. The Company shall not be liable for any failure and/or delay on its part in performing any of its obligation and/or for any loss, damage, costs, charges and expenses incurred and/or suffered by the User by reason there of if such failure and/or delay shall be result of or arising out of any cause or circumstances beyond the control of the Company which prevents timely fulfillment of obligation of the Company.
The company takes every possible care to deliver the goods to the intended recipient. However, the company shall not be held responsible for any wrong delivery of the product based on the address given by the customer or if any person imposes to be the actual recipient and takes delivery of goods. The user shall be solely responsible for ensuring that someone is present at the delivery address to receive and pay for the deliveries at the specified time of delivery. Anyone at the delivery address who receives the delivery shall be conclusively presumed authorized to receive and pay (COD orders) for the order. If ApneAreaMein cannot deliver the order in the first attempt and must make additional delivery attempts because no one was present at the delivery address to receive and pay for the order at the specified time, additional delivery charges, as deemed fit by the company, shall apply and the user shall be liable to pay such charges.
ApneAreaMein charges a nominal delivery charge for deliveries below minimum Basket Size OR Express Deliveries.
The delivery charges will be intimated at the time of confirmation of Order.
Modification and Cancelation of Orders
ApneAreaMein starts processing the orders immediately after it is placed successfully on the website and confirmed by OTP or Online payment. The delivery time for the users orders can be as soon as 15 minutes, in which the ordered products will be packed and shipped. Hence, cancellation and/or modification of such order shall not be feasible in all cases.
Once the order is placed, no request for cancellation and/or modification of such orders shall be entertained, as a company policy. However, the company reserves the right to alter this policy on as needed basis, at its sole discretion. If the user raises such request for cancellation/modification of order before the products are shipped, the company shall honor such requests. The user shall contact the customer care at the mentioned numbers/emails at the earliest for any such request.
In case the User modifies the order placed, the user agrees to pay the extra amount if the value of new order exceeds the original order. The Company will refund any payments already made by the User for the Cancelled Order or if the value of modified order is less than the original order.
If Company suspects any fraudulent transaction by any User or any transaction which defies the terms & conditions of using the website, the Company, at its sole discretion, will cancel such orders and will notify the user about the cancellation.
Refund and Replacement Policy
ApneAreaMein.com has a hassle free return policy at the time of delivery of products, if the user finds any products that is not as per the users expectations, damaged, has any manufacturing defect and/or is not fresh, the user shall return the same product to the company representative at the time of delivery itself. The user shall mention such product name and reason of return on the delivery slip with the delivery agent while signing the same.
The company shall, by default, issue a credit voucher on the website for the amount of such returned products which can be used at the time of future purchases from the website. If the user wishes to get refunds for such amount, such refunds shall be credited to the accounts from which the payment was made initially at the time of placing the original order, within 8-10 working days. If the mode of payment is COD, the user shall receive the refund, by cash, at the time of pick up of returned products.
Delivery charges, as applicable, shall not be refunded under any circumstances. If the products are returned due to change in mind of the user and not due to any defect/flaw in the product, additional delivery charges will be applicable based on the final order value post return of such products.
Reviews, Feedback, Submissions
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Site on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain the property of Apne Area Mein Online Pvt Ltd. Such disclosure, submission or offer of any Comments shall constitute an assignment to Apne Area Mein Online Pvt Ltd. of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus,Apne Area Mein Online Pvt Ltd. owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Apne Area Mein Online Pvt Ltd. will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments the user submit for any purpose whatsoever, without restriction and without compensating the user in any way. Apne Area Mein Online Pvt Ltd., is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay the user any compensation for any Comments; or (3) to respond to any Comments. The user agree that any Comments submitted by the user to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. The user further agree that no Comments submitted by the user to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".
Apne Area Mein Online Pvt Ltd.,does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. The user grants Apne Area Mein Online Pvt Ltd. the right to use the name that the user submits in connection with any Comments. The user agrees not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments that the user submit. The user is and shall remain solely responsible for the content of any Comments made and agree to indemnify Apne Area Mein Online Pvt Ltd. and its affiliates for all claims resulting from any Comments submitted by the user. Apne Area Mein Online Pvt Ltd. and its affiliates take no responsibility and assume no liability for any Comments submitted by the user or any third party.
Liability Exclusion Disclaimer
Neither Apne Area Mein Online Pvt Ltd., ApneAreaMein.com nor any of its directors, employees, agents, licensors or merchants (collectively, its "associates") shall be liable for damages of any kind, including, but not limited to, direct, indirect, incidental, punitive and consequential damages, arising from your use of, or inability to use, ApneAreaMein, its website and services, the internet or for any other claims related in any way to your relationship with Apne Area Mein Online Pvt Ltd. The user releases the Company from all liability for User having acquired or not acquired Products, content through the Website and/ or services.
Although the Company takes adequate safeguards, the Company makes no guaranty of confidentiality and/or privacy of any communication or information transmitted on the Website. Changes are periodically made and added to Website and to the information herein. The Company, its subsidiaries, affiliates, and associate companies may make improvements and/or changes to this Website at any time.
The User agrees to defend, indemnify and hold harmless Apne Area Mein Online Pvt Ltd., its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon the users actions or inactions, which may result in any loss or liability to Apne Area Mein Online Pvt Ltd. or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of the users obligations under this User Agreement or arising out of the users violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.
This User Agreement shall stand effective unless and until terminated either by the User or the Company.
User may terminate this User Agreement at any time, provided that the User discontinues any further use of this Website. Company may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny User’s access to the Website. Such termination will be without any liability to Company.
Upon termination of the User Agreement by either party, User must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under the User Agreement or otherwise. The Company's right to any Comments made by the user on the website shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel the user’s obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.
This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. The Courts at Pune shall have exclusive jurisdiction in any proceedings arising out of this agreement.